UPS Package Delivery Changes Following End of USPS Contract

If You Have a P.O. Box at the U.S. Postal Service, Here’s What You Need to Know

The United Parcel Service (UPS) SurePost delivery contract with the U.S. Postal Service (USPS) ended at the start of the new year, as confirmed by the International Brotherhood of Teamsters, which represents UPS drivers.

Previously, the USPS handled the final leg of delivery for UPS SurePost shipments. As the only carrier authorized to deliver to P.O. boxes, military posts, and naval fleets, the USPS played a crucial role in completing these deliveries. With the termination of this agreement, customers must now send packages directly to a physical U.S. address or their personal residence.

Some customers expressed frustration about the lack of prior notification regarding the change.

Pam Loeb from Shelburne, Vermont, shared her concerns: "I’m worried about the broader economic impact on small businesses and consumers. I haven’t been able to order anything online, which is challenging because, living in Vermont, not everything is available locally. This change has made it harder to access what I need."

The USPS stated that it has been transparent about the upcoming changes since spring 2024. However, it clarified that how other businesses relay this information is beyond its control.

UPS recommends that customers without a valid street address use UPS Store mailboxes to ensure safe package delivery.